Support

Questions, feedback, or trouble with your account? We are here to help.

When to email us

Reach out any time you need a hand with:

Account access, sign-in, or billing questions
Issues with ad generation or downloads
Brand setup, social connections, or integrations
Bug reports and feature requests
Press, partnership, and general enquiries

What to include

A short description of what you were trying to do, what happened, and the email address on your Madverts account helps us resolve things on the first reply. Screenshots or a link to the affected ad are welcome.

Response times

We reply to most messages within one business day, Monday through Friday. Urgent billing or access issues are handled first.

Other resources

For policy questions, see our Terms of Service, Privacy Policy, and Commerce Disclosure.